Built for professional services firms in regulated fields — healthcare, legal, financial advisory, and accounting — where compliance is part of the job, not an add-on. Santa Cruz County based, not a generic ticket factory.
Five principles guide every recommendation, configuration and conversation. They're how we keep our advice straight, our quotes honest, and your environment quiet.
We understand how local businesses actually operate.
Sproutling IT is built for Santa Cruz County businesses — not generic ticket factories. We understand local workflows, lean teams, hybrid work and compliance realities. IT support designed around real people, real offices, and real stakes.
Your systems should not be a source of stress.
Most businesses don't need bleeding-edge tech. They need systems that are secure, documented, monitored, and dependable. We focus on stability over flash — preventing issues before they interrupt your work and protecting your data.
You'll always know what's happening and why.
IT should be understandable. You'll never be left guessing what's broken, what was fixed, or what needs attention next. We translate technical decisions into business impact so you can make informed choices.
Technology should fit today and still make sense tomorrow.
We don't oversell, overbuild, or push unnecessary upgrades. We design systems that match your current size and complexity — with room to grow. As your needs change, we help you intentionally evolve your technology, not reactively.
Technology should support your operations, not exist in a vacuum.
We see IT inside a broader ecosystem of business operations, marketing, and growth strategy. Your technology decisions should support how you sell, communicate, collaborate, and scale — not just whether a server is online.
We aim to be the IT partner you eventually stop thinking about — because everything's working, the reports show up on time, and the helpdesk responds before you have to chase it.
Four tiers, sized from solo practice to executive partnership. Move between tiers as your firm evolves — Practice Starter graduates to Professional automatically at nine users.
Compliance-bound solo practitioners — RIAs, solo CPAs, solo attorneys, and HIPAA-sensitive practices.
Established firms (2+ years) with 3–8 users that want the Professional stack at a smaller minimum.
Growing businesses that need occasional onsite presence and strategic guidance.
Businesses that rely heavily on technology and need a true IT partner for strategic planning.
| Feature | Solo Practice | Practice Starter | Professional | Executive |
|---|---|---|---|---|
| Price | $395/mo flat | $185/user | $185/user | $300/user |
| Monthly minimum | — | $1,200 | $2,200 | $3,000 |
| Users | Up to 2 | 3–8 | 9+ | — |
| Term | 12 mo | 24 mo | 12 or 24 mo | 12 or 24 mo |
| Support hours | M–F 8–6 | M–F 7–7 | M–F 7–7 | 24/7 critical |
| Onsite visits | Billable | 1/quarter | 1/quarter | Included |
| Consulting | — | 2 hrs/quarter | 2 hrs/quarter | 8 hrs/month |
| vCIO services | — | — | — | Yes |
| Check-ins | Quarterly | Bi-weekly | Bi-weekly | Weekly |
| Onboarding | $750 | $2,500 | $2,500 | $4,000 |
Whatever the issue, you'll know exactly when you'll hear from us and what kind of resolution to expect. These are our standard service-level commitments — Executive tier clients get additional after-hours coverage at no extra cost.
| Priority | What it means | Response time | Resolution target |
|---|---|---|---|
| Critical | System down. Business stopped. | ≤ 2 hours | Same-day best effort |
| High | Major disruption affecting multiple users. | ≤ 4 hours | 24 hours |
| Medium | Single-user issue with a workaround available. | ≤ 8 hours | 2–3 business days |
| Low | General requests or questions. | ≤ 24 hours | As scheduled |
Your monthly fee covers our management and support. Hardware, software licensing, and project-scale work are passed through transparently — costs shown as separate line items, never buried.
If your organization must comply with HIPAA, the FTC Safeguards Rule (GLBA), SEC Regulation S-P, CCPA/CPRA, or PCI DSS, you need an IT partner who understands what compliance really entails at the systems level. We set up, monitor and document your environment with these frameworks in mind — so when an auditor inquires, you have the right answers.
MFA enforcement, encryption, patching schedules and logging configured from day one.
Proactive detection of configuration drift, failed logins and access anomalies that could trigger audit findings.
Policies, procedures and system records you can hand directly to auditors or legal counsel.
Executed Business Associate Agreements for HIPAA-covered entities; Safeguards Rule attestations for financial services and accounting firms.
Five steps from first call to fully managed. We tell you exactly what's happening at every stage — no mystery invoices, no scope creep, no surprise charges.
Solo Practice $750 · Practice Starter $2,500 · Professional $2,500 · Executive $4,000
Covers 4–6 weeks of setup, configuration, documentation and training. Onboarding reflects the work involved, not your user count.
Onboarding fee plus the first month's service fee.
Example — 10-user Professional plan: $2,500 onboarding + $2,200 first month (tier minimum applies) = $4,700 to start.
Initial commitment of 12 or 24 months by tier. After the initial term: month-to-month with 90 days' notice.
Standard early-termination terms apply — see the Service Agreement for detail.
Whether you need a calm hand on the wheel, a full overhaul, or just a second opinion — tell us what you're dealing with. We'll tell you straight.